Billie Eilish

Billie Eilish is bringing the HIT ME HARD AND SOFT THE TOUR featuring Lucy Dacus to Chase Center on Saturday, Nov. 22 and Sunday, Nov. 23.

Billie Eilish is using Ticketmaster’s Face Value Exchange to give fans, not scalpers, the best chance to buy tickets at face value. To make this work, tickets will be non-transferable and the tour may cancel tickets posted elsewhere for more than face value. In New York, where resale can’t legally be restricted, tickets will be transferable. Fans can still buy and sell their tickets at the original price paid on Ticketmaster.

Billie Eilish’s critically acclaimed third studio album HIT ME HARD AND SOFT was released May 17, 2024 via Darkroom/Interscope Records, and continues to shatter the ceiling for artists in 2025. Her GRAMMY® nominated smash hit BIRDS OF A FEATHER is now the most streamed song on Spotify by a female in the last decade, surpassing 2.5 billion streams, making it the fastest song in history to achieve this. It is also the longest charting solo song by a female artist in Billboard Pop Airplay chart history.

SUSTAINABILITY EFFORTS
Billie Eilish will continue her long-standing partnership with environmental nonprofit REVERB on this leg of the tour, Building on the success of previous sustainability efforts, this tour will focus on reducing greenhouse gas pollution, decreasing single-use plastic waste, supporting climate action, and updating concession offerings to promote and encourage plant-based food options with Support+Feed.

TICKETS
In keeping with her commitment to making a difference in the environmental impacts of her music and touring, $1 from each ticket sold will go to REVERB and its ongoing effort to help support organizations across the country addressing the impacts of food insecurity and the climate crisis.

Billie Eilish will donate 50% of the Changemaker ticket to the REVERB Climate Impact Fund and Support+Feed.

ECO-VILLAGE
The Billie Eilish REVERB Eco-Villages will be set up in the main concourse of every show where fans can take part in the tour’s sustainability efforts, connect with nonprofits, and take meaningful action for people and the planet.

SUPPORT+FEED
For collective action at the intersection of climate and food, Support+Feed will continue their 360 campaign throughout the tour. Support+Feed will again offer an expanded version of the Support+Feed Pledge inspiring fans to eat one plant-based meal a day for 30 days with digital elements and community activations. Fans will also have the opportunity to participate in Plant-based Food Drives in a selection of cities alongside the tour to raise awareness and gather food to distribute to local communities.

TRANSPORT
Fans are encouraged to join the effort to make the HIT ME HARD AND SOFT: THE TOUR more sustainable. Where possible, take public transportation and carpool to and from the shows to help reduce greenhouse gas pollution and encourage more public transportation options. Fans will receive information via email about public transportation options before the show.

VENUES
Venue partners are also helping to lessen the environmental footprint of the tour. In addition to efforts to decrease waste through reducing or eliminating single-use plastics and diverting landfill waste with compost and recycling, venues will be offering plant-based food options at all shows.

FAN PARTICIPATION
Bring an empty reusable water bottle or donate for a custom RockNRefill Nalgene bottle to fill up at the free water refill stations located at each venue. The RockNRefill bottles and refill stations are located at the Eco-Villages in the main concourse at all shows. Fight fast fashion by opting for thrifted, upcycled, or borrowed clothes instead of buying new clothing to wear to shows.

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General Admission Policy 

***Subject to Change***

Chase Center welcomes Guests with General Admission (GA) tickets to arrive and form a line in the designated General Admission line for a concert. All guests are required to abide by the policy and guidelines of Chase Center. Ticket holders found in violation of the policies may be asked to surrender their tickets and leave Chase Center property. Chase Center management reserves the right to amend or make additions to these policies at any time.

The GA line for Chase Center will be formed on the ramp between East Entrance and West Entrance near 16th Street. Ticket holders will enter the venue via the “General Admission Entrance” located on the southwest quadrant of the building near Splash at Thrive City.

• GA ticket holders may begin lining up at 7:00 AM on the day of the show only.
• No lines for future date shows will be permitted.
• Entering the Chase Center General Admission (GA) line indicates the Guest’s agreement to abide by all Chase Center policies and procedures.
• Each Guest who presents a GA floor ticket will have a sequentially numbered wristband placed on their left wrist. Wristband distribution will begin at 7:00 AM (subject to change).
• Any wristbands that are not issued by the venue will not be honored. 
• All Guests in a party must be present at the same time to enter the GA line and receive a GA wristband.
• GA wristbands are provided on a first come first served basis. Once a GA ticket holder receives a wristband, they may either wait in line or leave the area. If a Guest chooses to leave the area, they must return to their place in line before 4:30 PM. It is the responsibility of the Guest to work with those who remained in line to find their original place. Beginning at 4:30 PM, the numbered wristband line order will be set. All Guests arriving after 4:30 PM will be asked to go to the back of the line, regardless of wristband number.
• Chase Center encourages Guests to remain in line whenever possible. Restrooms will be open for Guests that wish to remain in the queue all day. Restrooms are located on the northeast side of Chase Center near Harmonic Brewery.
• Guests are not permitted to hold places in line for other Guests. Guests are also asked to limit the space they occupy to allow as many Guests into the queue as possible.
• Loss, removal or tampering of the GA wristband will result in loss of place in the GA line. Guests may also be asked to surrender their ticket and leave Chase Center property.
• Guests are asked to be respectful to other Guests in line.
• Guests are asked to dispose of any food and beverage in nearby receptacles.
• The following actions and items are prohibited; any person who violates these policies may be subject to ejection without refund.
• No running, pushing or line jumping
• No smoking, alcoholic beverages, drugs or glass containers
• No horseplay, unsafe behavior or foul language
• No camping, tailgating, open flames or barbecues
• No vending
• No weapons, laser pens, banners, backpacks, oversized bags, video cameras, laptops, computers, tablets, professional cameras, monopods, tripods and audio recording devices.
• For a full list of Chase Center’s prohibited items, please visit: chasecenter.com/a-to-z-guide