Chase Center is committed to accommodating the needs of all guests with
disabilities. Our Guest Services Team Members are trained to understand how
to accommodate any special needs. Our goal at Chase Center is to make each
guest’s experience a safe, comfortable, and positive experience. To purchase
tickets, please visit ChaseCenter.com or visit our Chase Center Box Office.
Accessible Parking: The Mercedes-Benz Garage at Chase Center has a limited number of ADA parking stalls available on a first come, first served basis. We also offer a limited number of ADA parking permits in the garage at 150 Warriors Way directly adjacent to Chase Center. In order to secure your pre-paid parking pass, click here, select your event date and choose your garage. For specific ADA parking questions, please contact parking@warriors.com.
Arena Accessibility: All entrances into Chase Center are
wheelchair accessible.
Assisted Listening Devices: Assisted Listening Devices are available
to guests at no charge for all Chase Center events. Assisted listening
devices can be retrieved at the Guest Services Stations located on the
Main Concourse directly above the West Entrance and Portal 47. Valid
identification, such as a driver’s license, will be required and held for the
duration of the event to ensure the return of the device. Identification
will be returned once the assisted listening device is returned.
Eatery Accessibility: All eateries have counters which are designed to
be accessible by wheelchair.
Disabled and Accessible Seating: Disabled and accessible seating
is available at Chase Center in all ticket price categories, based on
availability. Guests purchasing accessible seating may purchase
companion seating as well. Chase Center will attempt to reasonably
accommodate any concern regarding guests with disabilities.
Hearing/Visual Assistance: American Sign Language Interpreters are
available upon request for certain Chase Center events. To schedule an
ASL Interpreter for an upcoming event, please contact the Box Office.
Chase Center requests that guests provide a ten (10) day notice prior
to the event date in order to schedule an ASL Interpreter. Requests
made inside of ten (10) days does not guarantee an interpreter can be
acquired. Seating accommodations are available for visually impaired
guests, subject to availability.
Restrooms: All public restrooms are accessible for guests with disabilities.
Men’s Restrooms:
Main Concourse: Portals: 8, 11, 21, 24, Budweiser Legends Club,
United Club
Upper Concourse: Portals: 43, 46, 49, 55, 58
Event Level: Chase Club, Google Cloud and Accenture Courtside
Lounges
Club Level: United Club, Budweiser Legends Club, JP Morgan Club
Suite Level: Suite 3, Suite 14, Suite 18, Suite 27, Suite 31, Suite 42
Lodge Level: West Theatre Boxes, East Theatre Boxes
Women's Restrooms:
Main Concourse: Portals: 8, 11, 21, 23, Budweiser Legends Club,
United Club
Upper Concourse: Portals: 43, 46, 49, 52, 55, 58
Event Level: Chase Club, Google Cloud and Accenture Courtside
Lounges
Club Level: United Club, Budweiser Legends Club, JP Morgan Club
Suite Level: Suite 3, Suite 14, Suite 18, Suite 27, Suite 31, Suite 42
Lodge Level: West Theatre Boxes, East Theatre Boxes
Family Restrooms:
Main Concourse: Portals: 8, 12, Esplanade Entrance, Budweiser
Legends Club
Upper Concourse: Portals: 43, Portal 46, Portal 55, Portal 58
Event Level: Chase Club, Google Cloud and Accenture Courtside
Lounges
Club Level: Budweiser Legends Club, Bridge Club, JP Morgan Club,
Main Entrance
Suite Level: Suite 18, Suite 27
Lodge Level: West Theatre Boxes, East Theatre Boxes
Wheelchairs: Complimentary wheelchair escorts are available to assist
guests to and from their seats. To request a wheelchair, please visit our
Guest Services Station on the Main Concourse directly above the West
Entrance and Portal 47 or text (833)-CC4FANS. Wheelchairs are not
available for rent.
Chase Center is located at 1 Warriors Way, San Francisco CA 94158.
Chase Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our Ball in Play Policy, which requires guests to refrain from accessing their seats until the ball is no longer in play. This policy enables guests to enjoy an unobstructed view of the game.
Major airports located near Chase Center include:
• San Francisco International Airport (SFO)
• Oakland International Airport (OAK)
• Norman Y. Mineta San Jose International Airport (SJC)
• Alcohol is only sold to guests 21 years or older, with valid identification.
• A maximum of two (2) alcoholic beverages per person per transaction
may be purchased.
• For Golden State Warriors home games, alcohol sales will conclude at
the end of the third quarter.
• Alcohol sales for all Chase Center events, excluding Golden State
Warriors home games, will be terminated at the discretion of
Chase Center Management. The conclusion of alcohol sales will be
determined on an event-by-event basis.
• Management reserves the right to refuse service to guests who appear
to be showing signs of impairment or who are disturbing another guest.
• Any issues that involve an impaired guest or underage drinking should
be reported to Chase Center Management at (833)-CC4FANS so the
message can be relayed to the proper partnering authorities.
Pursuant to applicable CA law, we accept only the following forms of identification:
• A valid driver’s license or non-driver identification card issued by the
United States Government, a State Government, Commonwealth,
Possession or Territory of the United States or a Provincial Government
of Canada
• A valid passport
• A valid U.S. military ID
Service animals are welcome inside Chase Center, provided they remain on a leash or in a harness at all times. A guest whose service animal poses a threat to the safety of other Chase Center guests or Team Members, may be asked to escort the animals off the premise. For further information, please contact our Guest Experience Team Manager at GuestExperiences@warriors.com.
For your convenience, Chase ATMs are located at:
Chase Center does not have a designated autograph location. When public autograph sessions are scheduled, these will be announced through media platforms in advance with specific guidelines.
All bags will be screened by Security prior to entry into Chase Center. Backpacks of any size and all bags exceeding L14” x W6” x H14” are prohibited from Chase Center. Bags deemed and accepted as medical bags must be searched and tagged by Security prior to entrance. Please note that some events may enforce a modified bag policy. Please see the specific event page or contact the Guest Experiences Team at GuestExperiences@Warriors.com for further information.
The bag check will be located on the exterior of Chase Center Arena on Warriors Way. All bags larger than 14"x6"x14" can be checked into bag check for a fee of $10.00. Bag Check is located on both Warriors Way and 16th St.
Backstage access for all events is arranged prior to each Chase Center event. Guests who are seeking access backstage/event level may only do so with the proper credential. Guests who are found backstage/event level without proper credential are subject to ejection and/or arrest.
For events occurring at Chase Center, a complimentary bicycle valet (for up to 300 bikes) is available to all guests on a first-come first-serve basis. The bicycle valet is located along 16th St. on the south side of Chase Center. Overflow bike racks will be made available at the Bike Valet. While the use of bicycles is permitted on surrounding surface streets, the use of bicycles on the Thrive City district is not permitted.
Binoculars and their cases are permitted for most events. All items are subject to search upon arrival.
The Box Office is located at the West Entrance.
Hours of Operation:
Monday through Friday: 10 a.m. to 4 p.m.
Weekends: Only on event days pending door times
Purchasing Tickets: Tickets for Chase Center events may be purchased at our Box Office or online at chasecenter.com or warriors.com.
Chase Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Cameras with professional/ interchangeable lenses exceeding 3” in size will not be permitted, nor will monopods, tripods, selfie sticks or flash. Audio and video recording is strictly prohibited unless approved by the event. There are also instances when the artist prefers to perform in a phone-free environment; meaning cellphones, smart watches, cameras and recording devices will be prohibited.
Children under twenty-four (24) months of age are allowed entry into
Chase Center without a ticket if accompanied by an adult with a valid ticket
and must share the adult’s seat. Diaper bags accompanying the child are
permitted but are subject to search and will be tagged.
Diaper Changing Stations: Located in all Women’s, Men’s and
Family restrooms.
Nursing: Nursing mothers seeking discreet accommodations are
welcome to use our Wellness Room near the West Entrance adjacent to
the Budweiser Legends Club.
Stollers: Strollers are welcome into Chase Center but are not allowed
to be stored in the aisle or under a seat. They may be checked in at a
Guest Services Station. Guest Services Stations are located on the Main
Concourse directly above the West Entrance and Portal 47.
Baby Bags/Bottles/Formula: Baby bags, plastic bottles, and formula
are permitted into Chase Center. Please note that some events may
enforce a modified bag policy. Please see the specific event page or
contact the Guest Experiences Team at GuestExperiences@Warriors.com for further information.
Chase Center and the National Basketball Association (NBA) are committed
to creating a safe, comfortable, and enjoyable sports & entertainment
experience. NBA fans have a right to expect an environment where:
• Players will respect and appreciate each and every fan.
• Guests will be treated in a consistent, professional and courteous
manner by all arena and team personnel.
• Guests will enjoy the basketball experience free from disruptive
behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner.
Intervention with an impaired, intoxicated or underage guest will be
handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets
when requested.
• Guests will not engage in fighting, throwing objects or attempting to
enter the court, and those who engage in any of these actions will
immediately be ejected from the game.
• Guests will smoke in designated smoking areas only.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from Chase Center staff regarding
arena operations and emergency response procedures.
Chase Center staff has been trained to intervene where necessary to help
ensure that the above expectations are met, and guests are encouraged
to report any inappropriate behavior to the nearest usher, security guard
or guest services staff member. Guests who choose not to adhere to these
provisions will be subject to ejection without refund and revocation of season
tickets and may also be in violation of city ordinances resulting in possible
arrest and prosecution.
Chase Center Guest Services welcomes all feedback, comments, and concerns from our guests. During an event, please visit us at a Guest Services Station located on the Main Concourse directly above the West Entrance and Portal 47 or by texting (833)-CC4FANS for immediate assistance. Guests may also submit feedback by contacting us at GuestExperiences@Warriors.com Please expect a response within twenty-four (24) hours following your submission.
Chase Center has partnered with TEAM Coalition to provide guests attending Golden State Warriors games a Designated Driver program. For Golden State Warriors games only, guests ages 21 years of age and older, may sign up to be the designated driver for their group at Portal 48 to receive a free 12 oz fountain drink.
All guests must maintain reasonable and appropriate behavior at all times.
Guests using offensive language or engaging in disorderly conduct may be
ejected from Chase Center and may be subject to arrest. Ejected guests will not
receive a refund for their tickets or be otherwise compensated in any way.
Disturbances include, but are not limited to, the following:
The Golden State Warriors are committed to providing assistance to
charitable organizations primarily in the greater San Francisco Bay Area.
Through the donation of tickets, autographed memorabilia, promotional
items, player and talent appearances, and monetary contributions, the
Warriors support hundreds of community organizations and individuals
annually. For more information please visit: https://warriors.force.com/warriorsinthecommunity/s/
Warriors season ticket holders wishing to donate their Warriors game tickets
may do so at www.nba.com/warriors/seasonticketholders/shareyourseats.
Arena doors are scheduled to open 90-120 minutes prior to the start time of each Golden State Warriors game. For touring events, door times will vary. Please note that door open times are subject to change. For the most up-to-date information, please visit ChaseCenter.com/Events or contact GuestExperiences@Warriors.com.
Please walk out towards the East Plaza to get to your ride hail option. Ride hail pickups will be located along Terry Francois Blvd. and will not be permitted along any other immediate curbs. If you prefer to walk/take the train to a location where it’s easier to ride hail, we encourage taking the train/ walking along 4th St. towards the 4th and King Caltrain Station.
There are eleven (11) guest elevators throughout Chase Center that allow access to every level.
In the event of an emergency, please observe the information displayed on the video board and announced on the public-address system and the assisted listening devises. Chase Center Team Members have been trained in evacuation procedures to ensure the security and safety of all guests, performers and Team Members.
For all employment opportunity information, please visit ChaseCenter.com/Jobs. Please note that employment applications are not distributed at Chase Center.
All guests entering the arena are subject to a metal-detector screening, visual inspection and bag inspection conducted by Chase Center Security Team Members. Please visit the Prohibited Items Section for a full list of items reviewed during inspection.
There are nineteen (19) guest escalators throughout Chase Center connecting every floor from the Main Lobby to the Upper Concourse.
Trained Emergency Medical Technicians (EMT) are available to assist any guest
in need at all Chase Center events. Additionally, Chase Center is equipped with
Automatic External Defibrillators (AED) located in various locations throughout
the facility. Designated Team Members; including our EMT staff, have been
properly trained and certified to use the AED. In the event of a medical
emergency, please contact a member of our Guest Services or Security teams
for assistance.
First Aid offices are located:
For information regarding Warriors Community Foundation, please visit www.nba.com/warriors/foundation.
Our Guest Services team is here to assist our guests to ensure that they have a safe and enjoyable experience. If you wish to obtain information or request assistance, please visit one of our Guest Services Stations located on the Main Concourse directly above the West Entrance and Portal 52. Our Guest Services Stations are designed to provide information to guests with questions, concerns, or issues during Chase Center events.
After the purchase of a fountain beverage within Chase Center, a guest may refill their beverage free of charge at numerous locations around Chase Center. Hydration stations can be found at Portals 9, 11, 20, 23, 43, 46, 49, 52, 56, 59 and inside the Budweiser Legends Club, United Club and Pepsi Club.
Interested in hosting an event at Chase Center? Please let us know what you have in mind and we will get back to you as soon as possible. Submit a request for proposal by ccprivateevents@warriors.com.
The distribution of promotional items, flyers, handbills or printed materials is
not permitted without written permission from Chase Center Management.
In addition, vending, peddling or product sampling is not allowed without the
prior express written approval of Chase Center Management.
Please be advised pyrotechnics and flashing lights may be used during games or concerts.
During an event, you may inquire about lost or found items at our Guest Services Stations located on the Main Concourse directly above the West Entrance and Portal 52. Following an event, all unclaimed items are logged by Security and secured for 30 days. For inquiries following an event, please contact Security at lostandfound@warriors.com or (415) 604-2608.
Lost children/guests should be reported to the Guest Services Stations located on the Main Concourse directly above the West Entrance and Portal 52 or to the nearest security officer. For safety reasons, Chase Center is unable to make an in-arena announcement for lost children or guests. Loss Prevention Wristbands may also be picked up at the Guest Services Stations located on the Main Concourse directly above the West Entrance and Portal 52.
Chase Center does not process meet and greet requests. For further information regarding meet and greets, please contact the individual team or artist through their website.
Media credentials or interviews can be arranged by contacting the Chase Center Public Relations Department at lgoodwin@warriors.com. For touring credentials or interviews, please contact the tour directly via their website.
Numerous merchandise or novelty booths are available throughout Chase Center during events. Merchandise stands can be found at Portals 10, 21, 41, 42, 47, 53, 59. Additionally, the Golden State Warriors are proud to announce the addition of a 10,000 sq. ft Team Shop located on the exterior plaza of Chase Center. Please note that merchandise or novelty booths are subject to
change for non-Golden State Warriors events.
Warriors Shop Hours of Operation:
The Chase Center mobile app is available for download in both the App and Google Play Stores. This mobile application provides the easiest access and management of your tickets and parking passes. The mobile application also includes numerous features geared towards facilitating the best possible experience at Chase Center such as up-to-date parking and event timing information.
Chase Center does not allow for outside food or beverage to be brought into the arena. If you have a dietary request or restrictions, please email us at GuestExperiences@Warriors.com. We will always do our best to accommodate so that every guest has food and beverage options.
For the best and most up-to-date information please refer to Warriors + Chase Center mobile app or our transportation guide.
For your convenience, Chase Center has installed charging stations compatible with most cell phone devices. Charging stations are located at the West Entrance, East Entrance and Portal 46.
We encourage all guests to arrive early and travel light, as you are subject to
search prior to entry. The following items are prohibited inside Chase Center:
All giveaway items will be distributed on the game day specified, when the arena doors open, on a first-come, first-served basis. Each ticketed guest will receive one (1) giveaway item (while supplies last). Guests with multiple tickets must exit and re-enter the arena in order to receive multiple giveaway items. Giveaway dates, items, and quantities are subject to change. The Golden State Warriors reserve the right to modify this policy at any time.
Two of the most effective means of public transportation to Chase Center are the BART and Muni Systems. Any Chase Center patron who shows his or her event ticket at Muni turnstiles and boarding platforms will be able to ride Muni without charge. Both electronic and physical tickets for events— including Warriors basketball games, concerts and other events at Chase Center—will serve as proof of payment for Muni service throughout the day. Additionally, Chase Center has invested into the development of a Ferry System that will drop off a short walk from the arena. While the timeline is not completely finalized, this Ferry is being developed jointly with the city and is currently anticipated to be completed in 2021.
For more information on transportation options, refer to our Warriors + Chase Center mobile app or our Transportation Guide.
Chase Center has a “no re-entry” policy during all events at Chase Center. Guests who leave Chase Center during an event will not be admitted back for re-entry without an unused/unscanned ticket.
Unless otherwise specified by teams and/or event officials/management, guests may not bring any types of audio/video recording devices into Chase Center. These devices include, but are not limited to, video cameras, camcorders and audio recording devices.
You can surprise that special person in your life with a personalized scoreboard message at a Warriors home game! A limited number of messages are available and must be reserved by 12:00pm three (3) business days prior to the applicable game. Please visit warriors.com/scoreboard to reserve your scoreboard message and for pricing information.
The unlawful resale of any event ticket or parking pass on Chase Center grounds is strictly prohibited and may result in loss of ticket privileges and/or prosecution to the fullest extent of the law.
Guests seeking information regarding season tickets should be directed to https://www.nba.com/warriors/tickets/season
If you see something, say something! To report suspicious activity during an event, please visit your nearest Chase Center staff member or contact Chase Center Command Center at (833)-CC4FANS.
Chase Center is proud to partner with KultureCity to help cater to the needs of guests with sensory issues. Chase Center provides a Wellness Room to help accommodate any specialized needs. Sensory friendly bags are available for rent at the Guest Services Stations located on the Main Concourse directly above the West Entrance and Portal 47.
Unless otherwise specified by teams and/or event officials/management,
Chase Center welcomes guests bringing small signs, banners, posters and
flags inside the building to show fan support during events. The following
guidelines relate to these items:
Chase Center is a smoke-free environment. All forms of smoking, including vaping and e-cigarettes, are prohibited inside the arena and anywhere on property. Smoking inside Chase Center will result in ejection.
The @warriors and @chasecenter actively post during events on Facebook, Instagram, Twitter, and Weibo. Tag #DubNation and @warriors in your posts while catching a Dubs game, or #NeverStopChasing and @chasecenter (Instagram: @chase_center) while at all other Chase Center events!
Guests are permitted to stand during an event or game provided that the guest only occupies the area in front of their ticketed seat. Standing in aisles or on chairs is strictly prohibited.
Guests seeking information regarding suites should contact Suites@Warriors.com, 1.877.GSW.Suites, or visit ChaseCenter.com/Suites.
Chase Center has partnered with Verizon to provide guests with an in-event texting service, allowing guests to text issues to building management anonymously and discretely without having to leave the comfort of their seat. Guests may text the word ASSIST with the issue and location to (833)-CC4FANS for assistance.
Located in the heart of Mission Bay, Thrive City is a dynamic new community gathering space created by the Golden State Warriors and Kaiser Permanente to promote health and wellness in the greater Bay Area. The beautiful, open-air district offers a year-round resource for families, fans, visitors and neighbors to build community at a variety of festivals, farmers markets, dining experiences, community events, and more. For more information, please visit: ChaseCenter.com/ThriveCity
To avoid ticket fraud, guests are encouraged to purchase their tickets through authorized outlets only. This includes purchasing from the Chase Center Box Office at the West Entrance or at Ticketmaster.com. Chase Center will not be able to check the validity of tickets purchased from thirdparty vendors.
For information regarding season tickets or to speak to a ticket services representative please visit the ticketing services stations located near the Budweiser Legends Club, the United Club and at Portal 46, or contact us at Nba.com/Warriors/Tickets.
Does Chase Center offer building tours?
Because of the number of events that Chase Center hosts each year, there are no public fan tours offered at this time.
Guests needing to pick up tickets at Will Call should visit the Chase Center Box Office. The Box Office is located at the West Entrance. Please note that a form of photo identification is required in order to retrieve any tickets.
Complimentary Wifi is available to all guests entering Chase Center.
Chase Center participates in the 50/50 Raffle every Warriors game with half of the proceeds benefiting a charity. Raffle tickets can be purchased from the kiosks located on the Main Concourse above the West Entrance and at Portal 52, or through the mobile sellers that roam the concourse.