Chase Center is committed to accommodating the needs of all guests with disabilities. Our Guest Services Team Members are trained to understand how to accommodate any special needs. Our goal at Chase Center is to make each guest’s experience a safe, comfortable, and positive experience. To purchase tickets, please visit ChaseCenter.com, our Chase Center Box Office or visit Ticketmaster.com.

Accessible Parking: A limited number of accessible parking spaces are available for purchase at the 150 Warriors Way Garage on a first come first served basis. Get more information at chasecenter.com/parking.

Arena Accessibility: All entrances into Chase Center are wheelchair accessible. Both main entrances have a dedicated lane / security check point for guests and one companion to enter. This lane is designated with a blue flag with a wheelchair icon, and opens at the same time as the rest of the security screening lanes.

Assisted Listening Devices: Assisted Listening Devices are available to guests at no charge for all Chase Center events. Assisted listening devices can be retrieved at the Guest Services kiosks located at Portal 13 and Portal 52. Valid identification, such as a driver’s license, will be required and held for the duration of the event to ensure the return of the device. Identification will be returned once the assisted listening device is returned.

Eatery Accessibility: All eateries have counters which are designed to be accessible by wheelchair.

Disabled and Accessible Seating: Disabled and accessible seating is available at Chase Center in all ticket price categories, based on availability. Guests purchasing accessible seating may purchase companion seating as well. Chase Center will attempt to reasonably accommodate any concern regarding guests with disabilities.

Hearing Assistance: American Sign Language Interpreters are available upon request for certain Chase Center events. To schedule an ASL Interpreter for an upcoming event, please contact the Guest Experiences department at guestexperiences@warriors.com. Chase Center requests that guests provide a ten (10) business day notice prior to the event date in order to schedule an ASL Interpreter. Requests made inside of ten (10) business days does not guarantee an interpreter can be acquired.

Closed Captioning: Chase Center is proud to offer closed captions of all our Warriors home games right on your personal device. Go to chasecenter.com/cc to view a live transcription of the audio heard in the arena. You can also choose to have it translated in 100 different languages. Note: for best results use Safari or Chrome browsers and hit Refresh if you don’t see the page immediately.

ADA Restrooms: All public restrooms are accessible for guests with disabilities.

Men’s Restrooms:
Main Concourse: Portals: 8, 11, 21, 24, Ultra Club, United Club
Upper Concourse: Portals: 43, 46, 49, 55, 58
Event Level: Chase Club, Google Cloud and Accenture Courtside Lounges
Club Level: United Club, Ultra Club, JP Morgan Club
Suite Level: Suite 3, Suite 14, Suite 18, Suite 27, Suite 31, Suite 42
Lodge Level: West Theatre Boxes, East Theatre Boxes

Women's Restrooms:
Main Concourse: Portals: 8, 11, 21, 23, Ultra Club, United Club
Upper Concourse: Portals: 43, 46, 49, 52, 55, 58
Event Level: Chase Club, Google Cloud and Accenture Courtside Lounges
Club Level: United Club, Ultra Club, JP Morgan Club
Suite Level: Suite 3, Suite 14, Suite 18, Suite 27, Suite 31, Suite 42
Lodge Level: West Theatre Boxes, East Theatre Boxes

Family Restrooms:
Main Concourse: Portals: 8, 12, Esplanade Entrance, Ultra Club
Upper Concourse: Portals: 43, Portal 46, Portal 55, Portal 58
Event Level: Chase Club, Google Cloud and Accenture Courtside Lounges
Club Level: Ultra Club, Bridge Club, JP Morgan Club, Main Entrance
Suite Level: Suite 18, Suite 27
Lodge Level: West Theatre Boxes, East Theatre Boxes

Wheelchairs: Complimentary wheelchair escorts are available to assist guests to and from their seats. To request a wheelchair, please visit our Guest Services kiosks located Portal 13 and Portal 52 or text (833)-CC4FANS. Wheelchairs are not available for rent.

Service Animals: Trained service animals are welcome inside Chase Center, provided they remain on a leash, tether or in a harness at all times unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. A guest whose service animal poses a threat to the safety of other Chase Center guests or Team Members, may be asked to escort the animal(s) off the premises. During their visit, the service animal(s) should sit in the guest’s lap, or under their seat. If the animal does not fit on a lap or under the seat, Chase Center guests should purchase tickets in our WCA (wheelchair accessible) rows, as same day ticket exchange for accessible seating is very limited and may not be available. For further information, please contact our Guest Experience Team at GuestExperiences@Warriors.com.

Chase Center is located at 1 Warriors Way, San Francisco, CA 94158.

Major airports located near Chase Center include:
• San Francisco International Airport (SFO)
• Oakland International Airport (OAK)
• Norman Y. Mineta San Jose International Airport (SJC)

• Alcohol is only sold to guests 21 years or older, with valid identification.
• A maximum of two (2) alcoholic beverages per person per transaction may be purchased.
• For Golden State Warriors home games, alcohol sales will conclude at the end of the third quarter.
• Alcohol sales for all Chase Center events, excluding Golden State Warriors home games, will be terminated at the discretion of Chase Center Management. The conclusion of alcohol sales will be determined on an event-by-event basis.
• Management reserves the right to refuse service to guests who appear to be showing signs of impairment or who are disturbing another guest.
• Any issues that involve an impaired guest or underage drinking should be reported to Chase Center Management at (833)-CC4FANS so the message can be relayed to the proper partnering authorities.

Pursuant to applicable CA law, we accept only the following forms of identification:

• A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada
• A valid passport
• A valid U.S. military ID

Trained service animals are welcome inside Chase Center, provided they remain on a leash, tether or in a harness at all times unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. A guest whose service animal poses a threat to the safety of other Chase Center guests or Team Members, may be asked to escort the animal(s) off the premises. During their visit, the service animal(s) should sit in the guest’s lap, or under their seat. If the animal does not fit on a lap or under the seat, Chase Center guests should purchase tickets in our WCA (wheelchair accessible) rows, as same day ticket exchange for accessible seating is very limited and may not be available. For further information, please contact our Guest Experience Team at GuestExperiences@Warriors.com .

For your convenience, Chase ATMs are located at:

• West Lobby
• East Lobby
• Main Concourse near the United Club
• Portal 46

Chase Center does not have a designated autograph location. When public autograph sessions are scheduled, these will be announced through media platforms in advance with specific guidelines.

We highly encourage our fans to leave personal bags at home. Bag size guidelines will be strictly enforced. All bags will be screened by Security prior to entry into Chase Center. All bags larger than L14" x W6" x H14" will need to be checked at our bag valet location on Terry A Francois Blvd ($10 bag check fee – subject to change). Backpacks (except for single-compartment drawstring bags that meet the NBA bag-size requirements and media backpacks that have been screened at the media entrance) are prohibited from entering Chase Center. Purses (including fashion backpack purses) and diaper bags that have the appearance of backpacks will be allowed, provided that they meet the L14" x W6" x H14" size requirement. All bags under L14” x W6” x H14” and bags accepted as medical bags will be subject to thorough screening, including the use of x-ray screening where available, which can delay entry. Please note that some events may enforce a modified bag policy. Please see the specific event page or contact the Guest Experiences Team at GuestExperiences@Warriors.com for further information.

During events, bag check is located at Bike Valet on the corner of 16th Street & Terry Francois Blvd (on the exterior of Chase Center). All bags can be checked into bag check for a fee of $10.00. Bag check opens 60 minutes prior to doors opening, and stays open 60 minutes after the conclusion of the event. Items left at the bag check after that time are turned into the Chase Center Lost & Found. They can be reached at lostandfound@warriors.com.

Backstage access for all events is arranged prior to each Chase Center event. Guests who are seeking access backstage/event level may only do so with the proper credential. Guests who are found backstage/event level without proper credential are subject to ejection and/or arrest.

For events occurring at Chase Center, a complimentary bicycle valet (for up to 300 bikes) is available to all guests on a first-come first-serve basis. The bicycle valet is located along 16th St. on the south side of Chase Center. Overflow bike racks will be made available at the Bike Valet. While the use of bicycles is permitted on surrounding surface streets, the use of bicycles on the Thrive City district is not permitted.

Binoculars and their cases are permitted for most events. All items are subject to search upon arrival.

The Box Office is located at the West Entrance.
Hours of Operation:
Monday through Friday: 10 a.m. to 4 p.m.
Weekends: Open only on event days, one hour before doors open.

Purchasing Tickets: Tickets for Chase Center events may be purchased in person at our Box Office or online at chasecenter.com or warriors.com.

Chase Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Cameras with professional/interchangeable lenses exceeding 3” in size will not be permitted, nor will monopods, tripods, selfie sticks or flash. Audio and video recording is strictly prohibited unless approved by the event. There are also instances when the artist prefers to perform in a phone-free environment; meaning cellphones, smart watches, cameras and recording devices will be prohibited.

Children under twenty-four (24) months of age are allowed entry into Chase Center without a ticket if accompanied by an adult with a valid ticket and must share the adult’s seat. Diaper bags accompanying the child are permitted as long as the comply with the bag policy, are subject to search and will be tagged.

• Parents or guardians are encouraged to visit a Guest Services kiosk located at Portal 13 or Portal 52 to retrieve a Kid ID wristband for minors of all ages that details applicable parent or guardian contact information.
• For children attending their first Warriors game, please visit a Guest Services kiosk located at Portal 13 or Portal 52 to receive a First Game Certificate!

Diaper Changing Stations: Located in the following restrooms.
Men’s Restrooms:
Main Concourse (level 3): Portal 19
Oracle Suites (level 4): Suite 14, Suite 28, Suite 32, Suite 42
Theater Boxes (level 5): Box 1, Box 26, Box 34, Box 60
Modelo Cantina (level 7): Modelo Cantina

Women’s Restrooms:
Main Concourse (level 3): Portal 14
Oracle Suites (level 4): Suite 14, Suite 28, Suite 32, Suite 42
Theater Boxes (level 5): Box 1, Box 26, Box 34, Box 60
Modelo Cantina (level 7): Modelo Cantina

Gender Neutral / Family Restrooms:
Event Level (level 1): Accenture Lounge 2, Accenture Lounge 16, Google Lounge 18, Google Lounge 32
Club Level (level 2): Lower Ultra Club Portal 18
Main Concourse (level 3): Portal 8, Portal 12, Portal 19
Main Concourse (level 6): Portal 43, Portal 46, Portal 55, Portal 58

Nursing: Nursing mothers seeking accommodations are welcome to use the Mamava™️ Pod located near Portal 52 on the Upper Concourse.
Baby Bags/Bottles/Formula: Baby bags, plastic bottles, and formula are permitted into Chase Center. Please note that some events may enforce a modified bag policy. Please see the specific event page or contact the Guest Experiences Team at GuestExperiences@Warriors.com for further information.

Chase Center is proud to offer closed captions of all our Warriors home games right on your personal device. Go to chasecenter.com/cc to view a live transcription of the audio heard in the arena. You can also choose to have it translated in 100 different languages. Note: for best results use Safari or Chrome browsers and hit Refresh if you don’t see the page immediately.

The National Basketball Association, Golden State Warriors and Chase Center seeks to foster a safe, comfortable, and enjoyable sports and entertainment experience in which:

• Players and fans respect and appreciate each other.
• Guests will be treated in a professional and courteous manner by all arena and team personnel.
• Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language and obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the arena.
• Guests will smoke in designated smoking areas only.
• Obscene or indecent messages on signs or clothing will not be permitted.
• Guests will comply with requests from Chase Center Staff regarding Arena/Chase Center operations and emergency response procedures.

Chase Center staff have been trained to intervene when necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member. Guests who choose not to adhere to this Code of Conduct will be subject to penalty including, but not limited to, ejection without refund, revocation of their season tickets, and/or prevention from attending future games. They may also be in violation of local ordinances resulting in possible arrest and prosecution.

The NBA, Golden State Warriors and Chase Center thank you for adhering to the provisions of the NBA Fan Code of Conduct.

Chase Center Guest Services welcomes all feedback, comments, and concerns from our guests. During an event, please visit us at a Guest Services kiosk located at Portal 13 and Portal 52 or by texting (833)-CC4FANS for immediate assistance.
Guests may also submit feedback by contacting us at GuestExperiences@Warriors.com . Please expect a response within 72 hours following your submission.

Chase Center and its management team have the sole discretion in any matter that it believes may affect public safety or be important to protect the integrity of the event. All final decisions on costumes entering the facility will be at the discretion of its management team.

• A guest’s costume must be easily maneuverable. Guests must be able to sit in their own seats and not disturb any guest in their area.
• No stilts or oversized costumes will be permitted.
• Masks will not be allowed; guests must be easily identifiable. Limited face paint will be accepted.
• Helmets or hats cannot be made of metal, PVC, fiberglass, glass, or wood.
• Costume armor cannot pose a threat for any guest. This includes metal spikes, blades, or any poking hazard.
• Any realistic weapons, including swords and firearms, will not be permitted. This includes air guns, cap guns, nerf guns etc.
• No bladed weapons, metal, PVC, fiberglass, or prop weapons will be permitted entry.
• Projectile props must be rendered inoperable or will not be permitted into the facility.
• Any bow type weapon must be unstrung, any prop arrows must be made of foam or cardboard

Chase Center has partnered with TEAM Coalition to provide guests attending Golden State Warriors games a Designated Driver program. For Golden State Warriors games only, guests ages 21 years of age and older, may sign up to be the designated driver for their group at the West Concourse Terrace near Portal 13 to receive a free 12 oz fountain drink.

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from Chase Center and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be otherwise compensated in any way.

Disturbances include, but are not limited to, the following:

• Standing on chairs
• Placing children on shoulders
• Placing children on shoulders
• Drunk or disorderly conduct
• Fighting or challenging others to fight
• “Mooning” or exposing private body parts
• Interference with or delay of the game/event
• Violation of Chase Center’s event policies
• Violation of the local, state, and federal laws and statutes
• Igniting and display of flames, i.e. lighters/matches, in the arena bowl
• Attempting to enter the field of play, court, stage or backstage areas without permission
• Throwing, discharging, or launching any liquid substance or objects
• Willfully and maliciously disturbing another guest or Team Members with loud & unreasonable noise
• Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
• Taunting or using offensive language against the players, referees, or performers

The Golden State Warriors are committed to providing assistance to charitable organizations primarily in the greater San Francisco Bay Area. Through the donation of tickets, autographed memorabilia, promotional items, player and talent appearances, and monetary contributions, the Warriors support hundreds of community organizations and individuals annually. For more information please visit: https://www.nba.com/warriors/foundation.

Arena doors are scheduled to open 90-120 minutes prior to the start time of each Golden State Warriors game. For touring events, door times will vary. Please note that door open times are subject to change. For the most up-to date information, please visit ChaseCenter.com/Events or contact GuestExperiences@Warriors.com.

Please walk out towards the East Plaza to get to your ride hail option. Ride hail pickups will be located along Terry Francois Blvd. and will not be permitted along any other immediate curbs. If you prefer to walk/take the train to a location where it’s easier to ride hail, we encourage taking the train/walking along 4th St. towards the 4th and King Caltrain Station.

There are 11 guest elevators throughout Chase Center that allow access from the doors to every level. Upon arrival, speak with a Team Member for the most convenient elevator to access your seats.

In the event of an emergency, please observe the information displayed on the video board and announced on the public-address system and the assisted listening devices. Chase Center Team Members have been trained in evacuation procedures to ensure the security and safety of all guests, performers and Team Members.

For all employment opportunity information, please visit ChaseCenter.com/Jobs. Please note that employment applications are not distributed at Chase Center.

 All guests entering the arena are subject to a metal-detector screening, bag inspection will be subject to thorough screening, including the use of x-ray screening conducted by Chase Center Security Team Members. Please visit the Prohibited Items Section for a full list of items reviewed during inspection. All bags will be screened by Security prior to entry into Chase Center. Backpacks of any size and all bags exceeding L14” x W6” x H14” are prohibited from Chase Center.

There are 19 guest escalators throughout Chase Center connecting every floor from the Main Lobby to the Upper Concourse. For guests who wish to utilize stairs, there are a total of 8 stairwells available to the general public within Chase Center. Upon arrival, please ask a Chase Center team member for the most seamless path of travel to your seats.

Trained Emergency Medical Technicians (EMT) are available to assist any guest in need at all Chase Center events. Additionally, Chase Center is equipped with Automatic External Defibrillators (AED) located in various locations throughout the facility. Designated Team Members; including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, please contact a member of our Guest Services or Security teams for assistance.

First Aid offices are located:

• Event Level: Northwest corner of Arena
• Main Concourse: At the Esplanade Entrance
• Upper Concourse: Portal 60

Chase Center does not allow for outside food or beverage to be brought into the arena. If you have a dietary request or restrictions, please email us at GuestExperiences@Warriors.com. We will always do our best to accommodate so that every guest has food and beverage options.

For information regarding Chase Center's food and beverage options, please visit chasecenter.com/food-and-beverage.

For information regarding Warriors Community Foundation, please visit www.nba.com/warriors/foundation.

Our Guest Services team is here to assist our guests to ensure that they have a safe and enjoyable experience. If you wish to obtain information or request assistance, please visit one of our Guest Services kiosks located at Portal 13 and Portal 52. Our Guest Services kiosks are designed to provide information to guests with questions, concerns, or issues during Chase Center events. For information outside of event times, please contact GuestExperiences@Warriors.com .

Share the excitement of world class sports and entertainment with friends and family! Exclusive savings are available for select events at Chase Center when bringing out a group of 10 or more. For more information on Group Tickets, visit chasecenter.com/groups.

The distribution of promotional items, flyers, handbills or printed materials is not permitted without written permission from Chase Center Management.

In addition, vending, peddling or product sampling is not allowed without the prior express written approval of Chase Center Management.

Interested in hosting an event at Chase Center? See more at chasecenter.com/privateevents

Please be advised pyrotechnics, flashing lights, lasers, fog, and loud noises may be used during games or concerts.

During an event, you may inquire about lost and found items at our Guest Services Kiosk located at Portal 13 and Portal 52. For inquiries about lost and found items during non-event hours, please contact lostandfound@warriors.com .

Lost children/guests should be reported to the Guest Services kiosks located at Portal 13, Portal 52 or to the nearest security officer. For safety reasons, Chase Center is unable to make an in-arena announcement for lost children or guests. Parents or guardians are encouraged to visit a Guest Services kiosk located at Portal 13 or Portal 52 to retrieve a Kid ID wristband for minors of all ages that details applicable parent or guardian contact information.

Visit chasecenter.com/maps to view a few maps to help you get to and around Chase Center.

Chase Center does not process meet and greet requests. For further information regarding meet and greets, please contact the individual team or artist through their website.

Media credentials or interviews can be arranged by contacting the Chase Center Public Relations Department at publicrelations@warriors.com For touring credentials or interviews, please contact the tour directly via their website.

Numerous merchandise or novelty booths are available throughout Chase Center during events. Merchandise stands can be found at Portals 10, 21, 41, 42, 47, 53, 59. Please note that merchandise or novelty booths are subject to change for non-Golden State Warriors events.

Guests may also visit www.shop.warriors.com to shop online!

The 10,000 sq. ft Team Shop is located on the exterior plaza of Chase Center and is open to the public.
Warriors Shop Hours of Operation (subject to change):

• Now open every Thursday - Sunday from 11 am-4 pm
• Event Days: Operating hours will extend to 10am - 11pm

The Golden State Warriors mobile app has been completely redesigned to deliver improved access to Warriors information and content and introduces brand new Chase Center and Thrive City functionality. Open the new app and create an account for a personalized content feed, ability to sync up your Ticketmaster account, and add a Chase credit card for immediate benefits. Browse a blended feed of Warriors and Chase Center content and swipe left or right to filter as you see fit. Swipe up to access your tray full or planning features including schedules, shop, food and maps. This app gives Warriors fans instant access to game and player information, team content, and so many highlights. It is your best resource for Chase Center and Thrive City event planning including:

• Event Calendar
• Ticket Search, Purchase and Management
• Transit Planning
• Detailed, Interactive Maps
• Food & Beverage Pre-Order Options
• Access to the Warriors Shop

For more information, please visit nba.com/warriors/app and nba.com/warriors/ticketing/mobile

Chase Center does not allow for outside food or beverage to be brought into the arena. If you have a dietary request or restrictions, please email us at GuestExperiences@Warriors.com. We will always do our best to accommodate so that every guest has food and beverage options.

It is recommended to prepay for parking and understand directions and drive times before heading to an event. View all of your Chase Center event parking options at chasecenter.com/parking.

For your convenience, Chase Center has installed charging stations compatible with most cell phone devices. Charging stations are located at the West Entrance, East Entrance and Portal 46.

Portals are the entryway to the sections in the arena bowl via the concourse or club space, and they serve to assist fans in finding their seat location in the most efficient manner possible. Every ticket for a Chase Center event has a portal number or letter, in addition to section, row and seat number. Fans are asked to enter the arena bowl at the portal listed on their ticket in order to minimize the number of event attendees they walk by to get to their seat. Guests can use any Chase Center entrance to be able to access their portal.

Being a Chase Center Insider provides you with presale access to select shows and games at Chase Center. To take note of upcoming presale opportunities, please visit chasecenter.com/presale-information.

We encourage all guests to arrive early and travel light, as you are subject to search prior to entry. The following items are prohibited inside Chase Center:

• Weapons and dangerous devices of any kind including, but not limited to, pepper spray/mace, flares and fireworks, tasers/stun guns
• Bottles or cans
• Backpacks and hard-sided bags of any kind
• All bags, including briefcases, purses, luggage and diaper bags, larger than 14”L x 14”H x 6”W
• Outside food/beverage (baby food permitted), alcohol, cans, bottles, flasks, coolers, drugs, illegal substances
• Non-surgical masks will not be allowed; guests must be easily identifiable. Limited face paint will be accepted.
• Refillable water bottles
• Pamphlets, product samples
• Skateboards, rollerblades, bicycles, helmets, chairs
• iPads or other similar electronic devices (with the exception of Warriors games)
• 2-way radios
• Cameras: no flash/professional photography, tripods or monopods, or selfie sticks. No lenses over 3” in length.
• Audio/visual recording devices (i.e. GoPro, Google Glass, Spectacles, etc.)
• Drones
• Signs/flags/banners/posters: may not exceed 11”x17” in size or attached to any pole or stick made of wood, metal, plastic or any other hard material.
• Frisbees and beach balls
• Laser pointers
• Metal objects (i.e. license plates)
• Any noise making devices (i.e. air horns, cow bells, whistles, drums, plastic horns, etc.)
• Any other items deemed unacceptable by Arena Management

For a list of prohibited items at Thrive City, please visit chasecenter.com/thrivecity.

All giveaway items will be distributed on the game day specified, when the arena doors open, on a first-come, first-served basis. Each ticketed guest will receive one (1) giveaway item (while supplies last). Guests with multiple tickets must exit and re-enter the arena in order to receive multiple giveaway items. Giveaway dates, items, and quantities are subject to change. The Golden State Warriors reserve the right to modify this policy at any time.

Two of the most effective means of public transportation to Chase Center are the BART and Muni Systems. Any Chase Center patron who shows his or her event ticket at Muni turnstiles and boarding platforms will be able to ride Muni without charge. Both electronic and physical tickets for events-including Warriors basketball games, concerts and other events at Chase Center—will serve as proof of payment for Muni service throughout the day.
Additionally, ferry service is available for all Warriors home games and other select events via the Mission Bay Interim Ferry Landing at Pier 48 ½.
For more information on transportation options, refer to our Warriors + Chase Center mobile app or our Transportation Guide.

Chase Center has a “no re-entry” policy during all events at Chase Center. Guests who leave Chase Center during an event will not be admitted back for re-entry without an unused/unscanned ticket.

Unless otherwise specified by teams and/or event officials/management, guests may not bring any types of audio/video recording devices into Chase Center. These devices include, but are not limited to, video cameras, camcorders and audio recording devices.

Information on the status of your event, and whether you’re eligible for a refund is available in your Ticketmaster account. Instructions on how to request a refund can be found in your Ticketmaster account.

If you purchased your tickets directly from the Chase Center Box Office, please send an email to chaseboxoffice@warriors.com.

You can surprise that special person in your life with a personalized scoreboard message at a Warriors home game! A limited number of messages are available and must be reserved by 12:00pm three (3) business days prior to the applicable game. Please visit warriors.com/scoreboard to reserve your scoreboard message and for pricing information.

The unlawful resale of any event ticket or parking pass on Chase Center grounds is strictly prohibited and may result in loss of ticket privileges and/or prosecution to the fullest extent of the law.

Guests seeking information regarding season tickets should be directed to https://www.nba.com/warriors/tickets/season

If you see something, say something! To report suspicious activity during an event, please visit your nearest Chase Center team member or text the Chase Center Command Center at (833)-CC4FANS.

Chase Center is proud to partner with KultureCity to support guests with sensory related needs. Chase Center provides two Wellness Rooms located on the Main and Upper Concourses. The Simu Liu Wellness Room near Portal 12 and the Draymond Green Wellness Room near Portal 59.

Additionally, Sensory Bags are available for rent at the Guest Service Kiosks located near Portal 13 and Portal 52. Sensory Bags include a noise canceling headphone and sensory toys like fidget spinners. Guest who rent a Sensory Bag will be required to leave a valid form of ID in exchange. Sensory Bags can be returned to the Guest Services Kiosks at any time.

Unless otherwise specified by teams and/or event officials/management, Chase Center welcomes guests bringing small signs, banners, posters and flags inside the building to show fan support during events. The following guidelines relate to these items:

• Item must be related to the event
• Item may not be attached to a stick/pole
• Item may not be larger than 11”x17” in size
• Item may not obstruct any sponsor or advertiser signage
• Item may not be hung, attached, or displayed on any part of the building
• Item may not contain or display obscene/offensive language and/or pictures, as determined by Chase Center management
• Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Chase Center management

Chase Center is a smoke-free environment. All forms of smoking, including vaping and e-cigarettes, are prohibited inside the arena and anywhere on property. Smoking inside Chase Center will result in ejection.

The @warriors and @chasecenter actively post during events on Facebook, Instagram, Twitter, and Weibo. Tag #DubNation and @warriors in your posts while catching a Dubs game, or #NeverStopChasing and @chasecenter (Instagram: @chase_center) while at all other Chase Center events!

Guests are permitted to stand during an event or game provided that the guest only occupies the area in front of their ticketed seat. Standing in aisles or on chairs is strictly prohibited.

Guests seeking information regarding suites should contact Suites@Warriors.com, 1.877.GSW.Suites, or visit ChaseCenter.com/Suites.

Chase Center has partnered with Verizon to provide guests with an in-event texting service, allowing guests to text issues to building management anonymously and discretely without having to leave the comfort of their seat. Guests may text the word ASSIST with the issue and location to (833)-CC4FANS for assistance.

Located in the heart of Mission Bay, Thrive City is a dynamic new community gathering space created by the Golden State Warriors and Kaiser Permanente to promote health and wellness in the greater Bay Area. The beautiful, open air district offers a year-round resource for families, fans, visitors and neighbors to build community at a variety of festivals, farmers markets, dining experiences, community events, and more. For more information, please visit: ChaseCenter.com/ThriveCity

To avoid ticket fraud, guests are encouraged to purchase their tickets through authorized outlets only. This includes purchasing from the Chase Center Box Office at the West Entrance or at Ticketmaster.com. Chase Center will not be able to check the validity of tickets purchased from thirdparty vendors.

For information regarding season tickets or to speak to a member services representative please visit the Ticket Information kiosks located near the West Concourse Terrace, outside Portal 7 on the Main Concourse and at Portal 46, or contact us at NBA.com/Warriors/Tickets.

Does Chase Center offer building tours?
Because of the number of events that Chase Center hosts each year, there are no public fan tours offered at this time.

Umbrellas are allowed at Chase Center.

Weapons and dangerous devices of any kind including, but not limited to, pepper spray/mace, flares and fireworks, tasers/stun guns are prohibited.

Guests needing to pick up tickets at Will Call should visit the Chase Center Box Office. The Box Office is located at the West Entrance. Please note that a form of photo identification is required in order to retrieve any tickets.

Complimentary Wifi is available to all guests entering Chase Center. Turn on Wifi on wireless devices and select "#XfinityWiFi@ChaseCenter" from the list of available networks.

Chase Center participates in the 50/50 Raffle every Warriors game with half of the proceeds benefiting a charity. Raffle tickets can be purchased from the kiosks located near Portal 18 and Portal 48, or through the mobile sellers that roam the concourses.