Chase Center Accessible Services

Chase Center is committed to accommodating the needs of guests with a variety of abilities. Team Members are trained to provide a variety of services for our guests with disabilities. Our goal at Chase Center is to make each guest’s experience safe, comfortable, and positive.

Accessible Directions and Parking

Accessible Parking:

We are pleased to offer accessible parking at Chase Center. Accessible parking space passes are available for purchase at the 150 Warriors Way Garage on a first come first served basis, subject to availability (how quickly these spaces fill varies from event to event).Those seeking to purchase accessible parking should do the following:

• Head to 150 Warriors Way from Terry A Francois Boulevard and get into the rightmost lane,
• Have your placard displayed upon arrival,

Inform the parking attendant of your request for an accessible parking space to be directed accordingly.

Accessible Pick-Up and Drop-Off:

The accessible outdoor pick-up and drop-off locations for guests visiting Chase Center is on 16th Street near Terry A. Francois Blvd.

All entrances into Chase Center are wheelchair accessible. Both our East and West main entrances have a dedicated Guest with Disabilities Lane / security checkpoint for guests with disabilities and their companions (up to three) to enter. This lane is designated with a blue sign with a wheelchair Symbol of Access and it opens at the same time as the rest of the security screening lanes.

Courtesy Wheelchair Service:

Chase Center’s courtesy wheelchair service location is located in Thrive City or the East Plaza. For guests that park at 150 Warriors Way, there is a team available to provide complimentary wheelchair escorts at 99 Warriors Way (across the street) beginning one hour prior to the scheduled door time. This complimentary service is offered to assist guests from the entrance or exterior of Chase Center, to and from their seats before and after the event. Guests must sit in their ticketed seat for the event, and cannot stay in the wheelchair. Additional support to eateries or restrooms is not provided. To request a wheelchair once inside, please ask any Team Member for assistance, or text (833)-CC4FANS. Again, this is a complimentary service! Wheelchairs are not available for rent.

Getting into Chase Center:

Once parked, make your way up the ramp into Thrive City Plaza and the Chase Center West Entrance from the corner of 3rd and Warriors Way (next to the Chase Bank).

The parking garages' hours of operations vary by event.

• Weekday Golden State Warriors Games: 5:00pm
• Weekend Golden State Warriors Games: 3:00pm
• Concerts & Other Events: 6:00pm
• *Hours of Operations are subject to change. Please visit the event’s website on ChaseCenter.com for the official time.

Pro Tip: Come early, park stress-free, and enjoy a little “Pre-Event” time in Thrive City Plaza! 

Alternative Format Materials

Assistive Listening Devices:

Assistive Listening Devices are available to guests at no charge for all Chase Center events. Assistive listening devices can be retrieved at the Guest Services kiosks located at Portal 13 and Portal 52. They will ask for a valid identification, such as a driver’s license, to be held and then returned once the device is returned.

American Sign Language Requests:

American Sign Language Interpreters are available upon request for Chase Center events. To schedule an ASL Interpreter for an upcoming event, please contact us in the Guest Experiences department at guestexperiences@warriors.com and include your name, show date, and ticket location. Chase Center requests that guests provide a ten (10) business day notice prior to the event date in order to schedule an ASL Interpreter. Requests made inside of ten (10) business days are not guaranteed.

Closed Captioning:

Chase Center is proud to offer closed captions of all our Warriors home games right on your personal device. Go to chasecenter.com/cc to view a live transcription of the audio heard in the arena. You can also choose to have it translated in 100 different languages! Closed captioning is also available in the arena on the LED boards below sections 201,210,217, and 225.

Pro Tip: For best results use Safari or Chrome browsers and hit Refresh if you don’t see the page immediately.

Elevators and Escalators

Best way to get around Chase Center? There are multiple guest elevators throughout Chase Center that allow access from the doors to every level. Make it easy and let us help you find your way! Upon arrival, speak with a Team Member for the most convenient elevator to access your seats. We request that all guests be courteous by offering priority elevator access to guests with mobility needs and their companions.

Chase Center also has 19 guest escalators connecting floors from the Main Lobby to the Upper Concourse.

Pro Tip: Upon arrival, ask a Chase Center Team Member for the most seamless path of travel to your seats!

Emergency Evacuation Procedures

Safety is our top priority. Chase Center Team Members have been trained in emergency evacuation procedures to ensure the safe evacuation of all guests, including those with disabilities, in case of an emergency. Please follow the instructions of Chase Center Team Members during evacuation.

First Aid

Trained Emergency Medical Technicians (EMT) are available to assist any guest in need at all Chase Center events. Additionally, Chase Center is equipped with Automatic External Defibrillators (AED) located in various locations throughout the facility. Designated Team Members; including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, please contact a member of our Guest Services or Security teams for assistance.

First Aid offices are located:

• Event Level: Northwest corner of Arena (guests must be escorted to this location)
• Main Concourse: Near Portal 1
• Upper Concourse: Near Portal 60

Lactation/Nursing Pods

A Mamava Lactation Pod can be found at Portal 52 on the Upper Concourse. The Mamava Pod is a comfortable and private space for breastfeeding parents to pump or breastfeed while at Chase Center. For access to the Mamava Lactation Pod, please visit the Guest Services desk at Portal 53.

Restrooms

All public restrooms at Chase Center offer accessible facilities, including multi-stall men’s and women’s restrooms. Additionally, the arena provides accessible all gender and family restrooms.

Sensory Sensitivity Accommodations

Wellness Room:

Chase Center is proud to partner with KultureCity to support guests with sensory related needs. Chase Center provides two Wellness Rooms located on the Main and Upper Concourses: The Simu Liu Wellness Room near Portal 12 and the Draymond Green Wellness Room near Portal 59. Please visit the Guest Service Kiosk at Portal 13 or Portal 53 for access to these rooms.

Sensory Bags:

Sensory Bags are available for rent at the Guest Service Kiosks located near Portal 13 and Portal 52. Sensory Bags include noise canceling headphones and sensory toys like fidget spinners. Guests who rent a Sensory Bag will be required to leave a valid form of ID in exchange. Sensory Bags can be returned to the Guest Services Kiosks at any time. For further information, please contact the Guest Experiences Team at 415-213-4298 or Guestexperiences@warriors.com.

Service Animals

We love our trained service animals, and they are very much welcome inside Chase Center. We ask they remain on a leash or tether, or in a harness at all times unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. A guest whose service animal poses a threat to the safety of other Chase Center guests or Team Members may be asked to escort the animal(s) off the premises. During their visit, the service animal(s) should sit in the guest’s lap or under their seat. If the animal does not fit on a lap or under the seat, Chase Center guests should purchase tickets in our WCA (wheelchair accessible) rows, as same day ticket exchange for accessible seating is very limited and likely will not be available.

Designated service animal relief areas are located outside on 16th Street. PLEASE NOTE: Chase Center has a “no re-entry” policy during all events. Guests who leave Chase Center during an event will not be admitted back for re-entry without an unused/unscanned ticket, therefore it is of utmost importance that you speak with a Chase Center Guest Experiences Team Member for help on exiting to the service animal relief area prior to leaving.

For further information on your service animal, please contact our Guest Experiences Team at GuestExperiences@Warriors.com.

Tickets

It is easy to find accessible seats to purchase at www.ticketmaster.com. Accessible seating is available throughout the arena. This includes either WCA (wheelchair accessible), semi-ambulatory, and limited mobility seating, and all tickets can be purchased based on availability. Guests who purchase accessible seating may purchase companion seating as well.

In order to search for tickets to Chase Center’s accessible seats, follow the process below:

• Go to Ticketmaster click on filters
• Scroll down to the accessibility icon
• Click on the icon and apply filters
• From there you will see Row WCA (Wheelchair Accessible) or semi-ambulatory, limited mobility tickets to purchase for you and your companion(s).

Chase Center also offers seats with a detachable armrest, and larger seats without an armrest for guests interested in seats larger than the standard size.

For same day ticket exchanges for accessible seating for events and GSW games, please visit the ticket resolution window at the Chase Center Box Office. The Box Office will do their best to accommodate your seating needs, however it is unlikely guests will be able to exchange their tickets. Please note that Chase Center’s availability to exchange tickets is based on availability and, as such, there is no guarantee that a seat relocation will be available. Chase Center encourages its guests to purchase tickets for accessible seating locations if the features of these locations are needed.

Water Fountain and Eatery Accessibility

Accessible drinking fountains are located throughout Chase Center. All concessions have accessible counters for guests to seamlessly order the delicious food and beverage offerings at Chase Center. For further information, please contact the Guest Experiences Team at 415-213-4298 or Guestexperiences@warriors.com.

Mobility Device/Wheelchair Storage

At Chase Center, guests may check their wheelchair or mobility device with Guest Services. Guests who are able and willing to transfer to a seat from their personal wheelchair or mobility device (i.e. walkers, crutches, etc), must store their mobility device at a Guest Service location during the event to ensure the aisles stay clear from any trip hazards. Team Members will work directly with the guest to ensure mobility devices are stored safely and returned per the guest request upon departure.

Ventilator Accommodations:

Electrical outlets are available throughout Chase Center. For further information, please contact the Guest Experiences Team at 415-213-4298 or Guestexperiences@warriors.com.

Special Effects

Several events include a variety of special effects such as haze, pyrotechnics, and strobe lighting. For further information regarding a specific event, please contact the Guest Experiences Team at 415-213-4298 or Guestexperiences@warriors.com.